Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Whether you need help with deposits and withdrawals, verification documents, or site performance, contact us for prompt assistance. Use live chat for immediate replies, email for account-sensitive requests, or phone for complex enquiries. If you prefer, raise a ticket and track progress through your account inbox.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7; typical email reply within 4 hours) |
| General Enquiries | [email protected] (billing, corporate requests, general enquiries; expect 1–2 business days) |
| Affiliate Enquiries | [email protected] (partner applications, tracking, commission queries; affiliate manager assigned) |
| Phone | +44 20 7946 0821 (phone support for escalations; Mon-Fri 09:00-18:00) |
| Working Hours | Mon-Fri, 09:00-18:00 (chat available outside these hours for basic enquiries) |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or any situation that requires explanations or documents. Please email [email protected] with a clear subject line, a concise description, and up-to-date contact details to avoid delays. Attach any relevant documents and include your account ID or registration email so we can resolve your case promptly.
Submit your enquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond to most inquiries within one business day. Simple questions are often answered the same day, while issues that require verification or involvement from other departments may take longer. If your request is complex, we will keep you updated on progress and provide an estimated timeframe based on the nature of the issue.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Every comment is read carefully by our team and helps shape better features, clearer information, and smoother gameplay. Please share specifics where possible, such as screenshots, steps, or device details, and we'll review them promptly. Your input directly influences updates and helps us create a better experience for all players.