Responsible Gambling at Chance Hill Casino

At Chance Hill we take responsible gambling seriously and aim to make play safe and controlled for everyone. We encourage customers to set limits, recognise risky patterns early, and use the tools we provide to stay in control. If you ever feel your play is becoming a problem, contact our support team for immediate help.

Player protection principles

We believe gambling should be fun and affordable. Our approach focuses on prevention, transparency and practical support. We provide clear information about account controls, encourage sensible staking and work with players to apply restrictions when requested. We also train staff to respond quickly and respectfully to requests for help.

Activity control tools

You can manage your activity using built-in tools in your account. These controls are designed to help you play responsibly and can be changed at any time through the account settings or by contacting support.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect as soon as they are confirmed and can be reduced immediately. Increasing a limit may require a waiting period for security reasons.

Loss and wager limits

Loss limits and wager limits let you cap how much you can lose or stake over a chosen period. These settings help prevent chasing losses and encourage more measured play.

Time limits and session reminders

Use session timers and reality checks to limit sitting time. You can set automatic breaks after a defined play period and receive reminders to take time away from the screen.

Self-exclusion and account breaks

If you need a longer break, self-exclusion options let you temporarily or permanently restrict access to your account. During self-exclusion we will block account access and suspend marketing contact. To arrange an exclusion, use the account settings or contact support.

Signs of problematic behaviour

Watch for warning signs such as increasing deposit frequency, chasing losses, borrowing to play, neglecting daily responsibilities or hiding play from others. If you notice these patterns in yourself or someone you know, act early and use the available controls.

Practical tips to stay in control

Set a personal budget before you play, use deposit and time limits, avoid gambling when stressed or under the influence, and take regular breaks. Treat gambling as entertainment with a fixed cost, not a way to make money.

Getting help and contacting us

If you need assistance with limits, self-exclusion or support for a difficult situation, contact our team via live chat or [email protected]. Our staff will guide you through available options and apply any requested controls promptly. ChanceHill is committed to helping players play safely and to responding to requests with care and discretion.